Delivery

Local delivery and installation is available, however as we are a small business and do not have specific delivery staff, assistance at the other end is always appreciated.

Black Dog uses independent freight carriers to deliver outside the local area. Shipping is to the door and does not include installation of furniture.

Note: It is significantly cheaper to have your furniture delivered to the nearest carrier depot. Home deliveries include a hefty surcharge. We will provide a quote for both options at the time of ordering.

Customers are responsible for informing Black Dog of unusual delivery logistics such as remote rural locations, restricted access, stairs or narrow entries.

Receiving Your Delivery

You will be informed products are ready to be delivered and that outstanding balance is due.

Once payment confirmed, your details are passed onto our freight carriers.

Freight company will contact customer and confirm day of delivery or that furniture is available for collection at depot.

Products will be can be delivered partially assembled, to reduce freight costs, or fully assembled.

If the delivery can be completed sooner or if there are any unforeseen delays we will be in contact. Delays do not constitute a breach of contract and Black Dog is not liable or responsible for any disruptions or costs incurred.

Damage

It is the customer’s responsibility to check the delivery before signing for it. The driver will allow time to inspect products before signing.

If there are any issues, record on the delivery docket.

Only sign if you are satisfied with the condition of the packaging.

You have the right to reject the delivery if you feel there are issues.

Advise our sales team on sales@blackdogfurniture.co.nz or 07 823 7580 within 2 days of delivery of any damage or issues.