Black Dog Furniture Terms and Conditions
Online Purchases
Payment in full is required for purchases made from the online store.
Extra delivery charges may apply for rural or remote areas.

Quotes are valid for 30 days.
Prices are for products made in Macrocarpa unless stated.
All reasonable efforts are made to keep our site pricing accurate. In case of an error, we are under no obligation to provide products at an incorrect lower price.

Terms of Payment for Orders
A 50% deposit is required to accept the quote and get the order underway.
A deposit is also acceptance of our Terms and Conditions.
Balance in full is required prior to dispatch from the factory.

Lead times
We will provide you with an estimated completion date at the time of ordering.
Delays can occur and do not constitute a breach in contract, Black Dog Furniture is not liable or responsible for disruption or costs incurred.

Custom orders
Black Dog offer a customisation service. We can tailor a product by size and colour to suit your requirements. Additional costs and lead times may apply.

Any cancelled order may incur a 10% cancellation fee and will be deducted from deposit.

If you request that an order be held or delayed this shall incur a weekly fee of 1% of the total value of the goods or $100 whichever is greater.

You are welcome to collect your furniture from our showroom, 483 Peake Rd Cambridge.

Customers are responsible for informing Black Dog of unusual delivery logistics such as remote rural locations, restricted access, stairs or narrow entries. Extra charges may apply.

Delays do not constitute a breach of contract and Black Dog is not liable or responsible for any disruptions or costs incurred.

It is the customer’s responsibility to check the delivery before signing for it. The driver will allow time to inspect products before signing.
If there are any issues, record on the delivery docket.
Only sign if you are satisfied with the condition of the packaging.
You have the right to reject the delivery if you feel there are issues.

Advise our sales team on or 07 823 7580 within 2 days of delivery of any damage or issues.

Returns Policy
It is the buyer’s responsibility to inspect goods thoroughly before purchase. All floor stock sales are final.
If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a solution. This means that if a customer wishes to return products due to a change of mind, there is no legal requirement for a return to be accepted, or a refund or a credit to be issued.

Product images
Every effort is made to provide accurate images of each product’s colour and design. Actual colours and design may vary, due to different device screen settings, lighting, differences in product finishes over time and other factors such as oil batches and timbers used.
In purchasing from Black Dog you agree to accept that that there will be variations between the actual colour and design, and the representation on our website.
Due to the nature of furniture construction, all furniture dimensions can vary by +/-20mm.

A natural feature of solid timber is the varying colours, grains and textures.  Splits and cracks may develop as it responds to the environment – these are not to be considered flaws or a fault and will not compromise the construction of any furniture made.

All goods remain the property of Black Dog Furniture until full payment has been received and funds are cleared.