Terms and Conditions

Contract

You (the Customer) enter into a contract with Black Dog Ltd (we) to supply furniture or other goods.

The contract commences once you have completed the order process, completed the necessary payment to confirm your order and we have confirmed acceptance of your order by confirmation e-mail.

Orders & Payment

All enquiries and orders can be made via phone, website enquiry or email.

A 50% deposit is required to accept the quote and get the order underway.

Payments can be made via internet banking, credit card or Eft-Pos at the showroom.

We will provide you with an estimated completion date at the time of ordering.

Once order is completed, delivery or collection of your furniture will be arranged.

The balance in full is required a week prior to delivery or collection.

As most of our furniture is made to order, we cannot guarantee that any product on our website will be available from our Cambridge showroom

Custom Orders

Black Dog offers a customisation service. We can tailor a product by size and colour to suit your requirements. Additional costs and lead times may apply.

Cancellation or Alteration of an Order

Any cancelled Order may incur a 10% cancellation fee and will be deducted from deposit paid.

Storage

If you do not collect the furniture at the agreed date of delivery, a weekly fee of 1% of the total value of the goods or $100 whichever is greater, will be incurred.

General

All goods remain the property of Black Dog Furniture until full payment has been received and funds are cleared

Quotes & Pricing

Prices are in New Zealand dollars and inclusive of GST unless expressly stated to be exclusive of GST. Base prices are for products made in pine. Add 15% to the pine price for macrocarpa and 35% to the pine price for rimu and other native timbers.

Quotes are valid for 30 days.

While all reasonable efforts are made to keep our site pricing accurate, we reserve the right to update the pricing of any of our products at any time without notice.

In case of a pricing error, we are under no obligation to provide any products to you at an incorrect lower price. On receiving notice of any such error, you may then elect whether to continue with your order.  Where a pricing error has resulted in you paying a higher price than the correct price, we will advise you of the same and refund any overpayment.

Freight or delivery costs are additional and vary depending on location.

Returns Policy

It is the buyer’s responsibility to inspect goods thoroughly before purchase. All floor stock sales are final.

If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a solution. This means that if a customer wishes to return products due to a change of mind, there is no legal requirement for a return to be accepted, or a refund or a credit to be issued.

For personalised service and recommendations, please contact us via email sales@blackdogfurniture or phone 07 823 7580 or visit our showroom at 483 Peake Rd Cambridge. Please note any advice given by our staff will be based on the information provided at the time by the customer.

Product Images

Every effort is made to provide accurate images of each product’s colour and design, actual colours and design may vary, due to different device screen settings, lighting, differences in product finishes over time and other factors such as oil batches and timbers used.

In purchasing from Black Dog you agree to accept that that there will be a slight variation between the actual colour and design, and the representation on our website.

Due to the nature of furniture construction, all furniture dimensions can vary by +/-20mm.